Bryan Alcala

IT Support Analyst

Information Security Analyst

Web Developer

Bryan Alcala

IT Support Analyst

Information Security Analyst

Web Developer

About Me

Hello! I’m Bryan Alcala.

I am a detailed-oriented, Senior IT Support Analyst with 7+ years of experience working with hardware, software, administrative tasks, and end-user support for various industries and work settings. I am continuing my studies in Information Technology Administration & Management and Cloud Engineering to include AWS, Azure and GCP.

  • Age: 28
  • Residence: USA
  • Freelance: Available
  • Location: Florida, USA
Clients
Recommendations
Resume
Experience
Senior Technical Support Analyst
2019 - Present
Senior Technical Support Analyst
Gobal Payments, Inc · Full-Time

I support a wide range of technologies utilized by employees for product development and serve as the Information Technology site leader.

IT Support Technician
2019 - 2019
IT Support Technician
University of St. Augustine for Health Sciences · Contract

• Handled resolution of student/staff end user requests for hardware and software issues.

IT Support Specialist II
2018 - 2019
IT Support Specialist II
Triad Financial Services, Inc · Full-Time

• Handled resolution of end user requests. 

• Installation of desktop hardware and software. 

• Use of Windows Deployment Services and MDT to create and deploy corporate OS images

Support Specialist
2017 - 2018
Support Specialist
ADT Security Services · Full-Time

• Responsible for helping businesses and organizations manage their technology use.

Support Technician
2014
Support Technician
Duval County Public Schools · Internship

• Use of Windows Deployment Services to reimage school workstations from Windows XP to Windows 7
• Use of Active Directory, SCCM and Cisco networking hardware

Education
Florida State College at Jacksonville
2024
Florida State College at Jacksonville
Bachelor of Science - BS

Computer Information Technology Administration and Management

Generation USA
2022
Generation USA
Jr. Cloud Practitioner - Cloud Development

Participated in a 10 week Jr. Cloud program, spending over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts. Basic knowledge of Linux, Python, AWS, DevOps to support IT operation related cloud-based environments.

2022
AWS Certified Cloud Practitioner
Industry Certification

The AWS Certified Cloud Practitioner validates foundational, high-level understanding of AWS Cloud, services, and terminology.

Certificate
Florida State College at Jacksonville
2016 - 2018
Florida State College at Jacksonville
Associate of Science - AS

Information Technology

Adobe Certified Associate: Adobe Photoshop & InDesign
2015
Adobe Certified Associate: Adobe Photoshop & InDesign
Certiport Industry Certification​

Adobe Certified Associate in Visual Communication Using Adobe Photoshop & InDesign

Skills
Overall
  • IT Hardware Support
  • Network Administration
  • Web Development
  • Data Migration & Integrations
Languages
  • English - Native or bilingual proficiency
  • Spanish - Native or bilingual proficiency
Checklist
  • Windows OS
    90%
  • macOS
    75%
  • Microsoft Azure
    85%
  • AWS and GCP
    75%
Knowledge
  • Creative thinking
  • Problem-solving
  • Practical thinking
  • Teamwork
  • Excellent decision-making
  • Advertising services include
  • Communication
  • Adaptability
Blog
September 23, 2024 Career Goal

As an IT support technician with over seven+ years of hands-on experience, I have developed a solid foundation in troubleshooting,…

September 20, 2024 Short-Term Goals

In the short term, my goal is to build a strong foundation in cloud computing and security by earning relevant…

September 20, 2024 Long-Term Goals

My long-term career goal is to become a leading expert in Cloud Computing and Security Engineering, focusing on designing and…

April 28, 2020 Current Skills

I possess a broad set of IT skills built over seven years of experience, specializing in troubleshooting, system administration, and…

Get in Touch
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