I support a wide range of technologies utilized by employees for product development and serve as the Information Technology site leader.
IT Support Analyst
Information Security Analyst
Web Developer
Hello! I’m Bryan Alcala.
I am a detailed-oriented, Senior IT Support Analyst with 7+ years of experience working with hardware, software, administrative tasks, and end-user support for various industries and work settings. I am continuing my studies in Information Technology Administration & Management and Cloud Engineering to include AWS, Azure and GCP.
I support a wide range of technologies utilized by employees for product development and serve as the Information Technology site leader.
• Handled resolution of student/staff end user requests for hardware and software issues.
• Handled resolution of end user requests.
• Installation of desktop hardware and software.
• Use of Windows Deployment Services and MDT to create and deploy corporate OS images
• Responsible for helping businesses and organizations manage their technology use.
• Use of Windows Deployment Services to reimage school workstations from Windows XP to Windows 7
• Use of Active Directory, SCCM and Cisco networking hardware
Computer Information Technology Administration and Management
Participated in a 10 week Jr. Cloud program, spending over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts. Basic knowledge of Linux, Python, AWS, DevOps to support IT operation related cloud-based environments.
The AWS Certified Cloud Practitioner validates foundational, high-level understanding of AWS Cloud, services, and terminology.
Information Technology
Adobe Certified Associate in Visual Communication Using Adobe Photoshop & InDesign
As an IT support technician with over seven+ years of hands-on experience, I have developed a solid foundation in troubleshooting,…
In the short term, my goal is to build a strong foundation in cloud computing and security by earning relevant…
My long-term career goal is to become a leading expert in Cloud Computing and Security Engineering, focusing on designing and…
I possess a broad set of IT skills built over seven years of experience, specializing in troubleshooting, system administration, and…
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